Terms and Conditions
T E R M S & C O N D I T I O N S
The following Terms and Conditions apply to all sales and services between Hart Baking Co ABN 76774204080 (The Company) and the Customer.
D E F I N I T I O N S
“Company” is Hart Baking Co ABN 76774204080.
“Customer” refers to the person/s, firm or corporation purchasing baked goods from the Company.
O R D E R A V A I L A B I L I T Y
The Company highly recommends making contact for a custom order 1-2 months prior to your scheduled event, to avoid disappointment. There is limited stock each week for the set gift boxes. These can be pre ordered throughout the year subject to availability.
The Company is not able to always accommodate last minute orders and will try where possible. Although any orders placed within two weeks of the required collection date will be subject to a rush order fee of up to 25% depending on stock supplies needed.
M I N I M U M O R D E R S
The minimum spend for each custom orders is $96, this includes 24 fondant finished cookies with a single colour and embossed with an image or text. Prices for custom orders are subject to design finishes and yearly inflation of ingredient/packaging costs.
D E P O S I T S , R E F U N D S A N D O T H E R F E E S
[a] A non-refundable deposit of 50% of the total custom product cost is required to be paid to the Company to confirm the Customers booking. Deposit paid will reduce the total bill payable.
Deposits are required for all orders, with the exception of:
- Orders placed less than 30 days from collection or delivery date require full payment to secure the booking.
- All Custom orders requiring Custom Stamps or Special Purchase of Equipment requires full payment at the point of booking to commence production or buying process. If Company is required to source additional materials this is an additional cost to the Customer.
[b] Extra charges apply for delivery.
[c] The total invoice must be paid 14 days before delivery or collection of any order. If the Customer does not comply with this, Product will not be released and the deposit is non-refundable.
[d] If the Customer requests to have item/s removed or changed from the invoice after the deposit is paid the 50% deposit is non-refundable, nor transferable. Additional fees may apply for changes.
[e] By payment of the deposit it is deemed that this agreement has been read, understood and agreed to.
[f] All prices are quoted in Australian Dollars.
[g] A 25% surcharge will be incurred for orders requiring collection on gazette public holidays.
[h] A compulsory $16.95 delivery fee is applied to bookings with shipping to cover the costs of all postal fees including insurance on your order. Depending on the weight of your order these charges may increase up to $28.
C A N C E L L A T I O N
[a] Booking deposits paid are non-refundable to cancellation, change of mind or change of date. No refund applies to deposit amount.
[b] Any refunds will incur an administration fee of $10; the refunded amount will be less this amount if a refund is eligible.
[c] All cancellations must be done in writing to firstname.lastname@example.org by the Customer.
[d] Cancellations made more than 30 days from collection or delivery will receive a refund of any funds remitted, excluding the booking deposit.
[e] Cancellations made less than 14 days from collection or delivery will receive a refund of any delivery fees. The remainder of the bill must be paid in full as the cost of Order is considered cost of lost opportunity to the Company.
[f] No refund applies for Order if not collected by Customer.
[g] No refund applies to cancellations of Custom Cutters/Embosser or Special Purchase of Equipment and full payment must be paid by the Customer.
[h] Booking deposits are non transferable.
E V E N T S F O R C E M A J E U R E
[a] The Company will not be liable or responsible for any failure to produce, or delay in production caused by events outside our reasonable control (such as adverse weather conditions, pandemic or epidemic or government directives). In these circumstances, we shall use every effort to notify you as soon as is reasonably practical and attempt to find a solution for the Customer.
[b] If the Customer is required to postpone due to circumstances out of reasonable control; all booking deposits and funds paid will be held as a credit to be applied to the new booking date.
[c] Any request for refunds will be referred to the Company standard Refund Policy as stated above in Section 4.
Q U O T A T I O N S
All quotes provided expire within 3 calendar days. the Company reserves the right to adjust the prices in any quotation once the expiry period has been reached. Custom orders are booked on a ‘first come, first served’ basis and a quotation does not guarantee the availability of an order.
L I A B I L I T Y A N D I N D E M N I T Y
[a] The Customer assumes all responsibility for the Product from the time of collection from the Company, or receival of delivery by a third party (Australia POST) and is liable for all product damaged or loss during this period.
[b] Any Product that is displayed outside is done so entirely at the risk of the Customer. It’s highly recommended, that the Product should not be left outside overnight; in direct sunlight; in humid conditions including high temperatures or exposed to moisture filled environments example: fridge.
[c] For Collection; it is the responsibility of the Customer to ensure safe transportation of Order.
C O L L E C T I O N , D E L I V E R Y
[a] There must be a contact available at all times during the delivery or collection days. The Customer must provide the Company with the name/s of this person/s and contact details. Collection time must be agreed upon by the Customer and Company on the invoice.
[b] The Customer is responsible for allowing sufficient time to drive to the collection Company location. A fee of $10 will apply to Customer if allocated time is not attended, a change of time will be provided that best suits the Company.
[c] When Order is received, it is the responsibility of Customer to check the product and confirm all the order has been fulfilled. If item/s are missing from the order and are shown on the invoice, it is the responsibility of the Customer to inform the Company immediately.